General Conditions Booking and Stay

Short-term bookings

Short-term bookings are possible up to 24 hours before the arrival date.

Booking pitches

To finalise the booking, advance payment of the full amount of the overnight stay is required up to 21 nights, from 22 nights onwards 50% of the full amount of the overnight stay

The payment of the deposit will be refunded in the following cases:
– Upon payment of the invoice for the entire booking period.
– In case of cancellation of the reservation, at least 30 days before arrival, withholding a cancellation fee of CHF 300.00 (if the total amount is lower, the total amount must be paid).
– In case of cancellation of the reservation, at least 45 days before arrival, withholding a cancellation fee of CHF 100.00 (if the total amount is lower, the total amount must be paid).)

Reservations can be moved, changed or corrected of charge up to 30 days prior to arrival, after which the entire period booked will be blocked and invoiced, as will late arrival or early departure.

In case of non-compliance with the reservation by the guest (late cancellation, no arrival, impediment) Camping Paradiso Lago will retain the entire advance payment.

!! We therefore recommend taking out travel cancellation insurance with an insurance company.

Changes/movement of bookings

Reservations can be moved, changed or corrected of charge up to 30 days prior to arrival, after which the entire period booked will be blocked, as will late arrival or early departure.

Within 30 days of the arrival date, a change of a reservation to a new date is no longer possible, the current reservation must be cancelled withholding the entire advance payment and a new one made with a new advance payment.

In case of non-compliance with the reservation by the guest (late cancellation, non-arrival, impediment) Camping Paradiso Lago will retain the entire advance payment of the reservation.

Cancellation

The cancellation of a booking must be submitted to the campsite in writing (e-mail, or by letter). Decisive for the calculation of the cancellation costs is the date of delivery to the campsite of your written communication. In the event of a late cancellation, interruption of the stay and/or early departure, any reimbursement, including the booking fee, tourist tax and flat-rate electricity, is excluded. We therefore recommend taking out travel cancellation insurance with an insurance company.

Pitch allocation

If a reservation is made, your pitch number will be assigned to you upon arrival. If you have indicated a preference for the number, we will do our best to accommodate your request, but there is no guarantee that it will be assigned. However, you can always check availability and have another pitch assigned when you check in.

Arrival / Departure

Check-in and check-out times are binding and take place at the fixed times. The balance of your stay must be paid at the latest when you check in.

In the event of a delay, the guest is obliged to inform us in good time. In order to maintain flexibility on arrival in all cases, the reserved pitch is kept free until 12 noon the following day. After this deadline has passed without notice from the guest, the pitch will be re-rented to others without notice from 14.00 hours.

Late Arrival / Early Departure / Late Departure

In the event of late arrival and/or early departure the full amount due for the booked stay must be paid. In case of late departure in the afternoon after 12 noon, an additional night will be charged.

Overnight stay without reservation

Overnight stays without a reservation are possible until 6 p.m. After compulsory registration, the final amount for the entire overnight stay is communicated, which must be paid in full upon check-in. There is no right to a refund in the event of early departure or interruption of the overnight stay.

Bookings for groups and schools

Reservations for groups (minimum 10 persons) cannot be made via the Internet. For this type of reservation, requests should be made directly to the campsite, preferably by e-mail or on the dedicated page on the website. A deposit and special cancellation conditions apply to groups. Groups of children (under the age of 18) must always be accompanied by sufficient adults.

Place of jurisdiction

The only place of jurisdiction is Lugano. Only Swiss law is applicable (references to any foreign law are not considered).

Camping Paradiso Lago Melano, 1.6.2024